Shipping & Returns

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Returns may be sent to our Customer Service Center at:

H.L. Gross & Bro. Jewelers
815 Franklin Ave.
Garden City, NY 11530
(516) 747-6666
brad@hlgross.com